Talkzooa ("we", "our", "us") operates the Talkzooa mobile application ("App"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our App.
By using Talkzooa, you agree to the collection and use of information in accordance with this policy.
1Who We Are
App Name
Talkzooa
Company Name
Talkzooa
Location
Prishtinë, Kosovo
Contact Email
support@talkzooa.com
2Eligibility
•The App is intended for users aged 13 and older.
•The App is not directed at children under 13.
•We do not knowingly collect personal data from children under 13.
•If you believe a child has provided us with personal data, contact us and we will delete it.
3Account Registration
You may use Talkzooa with or without an account. If you create an account, we may collect:
Email address
Username or display name
Profile picture
Learning progress and activity
Authentication options include:
Email & passwordGoogle Sign-InFacebook Login
4Information We Collect
4.1 Personal Information
We may collect:
Email address
Username or display name
Profile picture
Account identifiers
Learning progress and performance data
4.2 Voice Data
•The App may request microphone access for learning features.
•Voice data is processed temporarily for functionality (e.g. speech recognition).
•Voice recordings are NOT stored on our servers.
•Temporary processing still constitutes data collection, and is handled securely.
4.3 Usage & Device Data
We may automatically collect:
Device type and operating system
IP address
App usage data (screens viewed, actions, session duration)
Crash and performance data
4.4 What We Do NOT Collect
We do not collect:
✓ Precise GPS location✓ Uploaded images or audio files✓ Payment card or banking information
5Advertising
•Talkzooa displays ads.
•Ad types: Banner, Interstitial, Rewarded
•Ad provider: AppLovin
•Ads may be personalized, based on device identifiers and usage data.
•You can manage ad personalization through your device settings.
6Subscriptions & Payments
•Subscriptions are available only via Apple App Store.
•Payments are processed entirely by Apple.
•We do not store or process payment information.
•Google Play subscriptions are currently unavailable in Kosovo.
7Third-Party Services
We use trusted third-party services to operate the App:
Firebase
authentication, analytics, crash reporting
Cloudinary
media delivery (images/audio)
MongoDB
database storage
Render.com
backend hosting
AssemblyAI
temporary voice processing
MailSender
transactional emails
These services process data only as necessary to provide their functions and are subject to their own privacy policies.
8How We Use Your Data
We use collected data to:
→Provide and improve app features
→Authenticate users
→Save learning progress
→Process voice features
→Display ads
→Monitor performance and security
→Communicate with users
9Data Retention
•Data is retained only as long as necessary.
•When you delete your account, most personal data is deleted automatically.
•Some data may be retained temporarily where legally required or for security purposes.
10Account Deletion
•Users can delete their account directly in the app.
•Account deletion removes associated personal data.