Privacy Policy
for Talkzooa
Last Updated: May 2026
Talkzooa ("we", "our", or "us") operates the Talkzooa mobile application ("App"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our App.
By using Talkzooa, you agree to the collection and use of information in accordance with this Privacy Policy.
1Who We Are
App Name
Talkzooa
Company Name
Talkzooa
Location
Prishtinë, Kosovo
Contact Email
support@talkzooa.com
2Eligibility
- •Talkzooa is intended for users aged 13 and older.
- •The App is not directed to children under 13.
- •We do not knowingly collect personal information from children under 13.
- •If you believe a child has provided personal data to us, please contact us and we will take appropriate steps to remove the information.
3Account Registration
Users may use certain parts of Talkzooa with or without an account.
If you create an account, we may collect:
- Email address
- Username or display name
- Profile picture
- Learning progress and activity
Authentication methods may include:
4Information We Collect
4.1 Personal Information
We may collect:
- Email address
- Username or display name
- Profile picture
- Account identifiers
- Learning progress and performance data
4.2 Voice Data
- •The App may request microphone access for speech and language-learning features.
- •Voice data may be processed temporarily for functionality such as speech recognition.
- •Voice recordings are not permanently stored on our servers.
- •Temporary processing of voice data is handled securely and only for providing App functionality.
4.3 Usage and Device Data
We may automatically collect:
- Device type and operating system
- IP address
- App usage data (such as screens viewed and session duration)
- Crash and performance data
- Device identifiers used for analytics and advertising
4.4 Information We Do Not Collect
We do not intentionally collect:
- Precise GPS location data
- Payment card or banking information
- User-uploaded personal media files unless explicitly provided through App functionality
5Advertising
Talkzooa may display advertisements within the App.
Ad formats may include:
- Banner Ads
- Interstitial Ads
- Rewarded Ads
Advertising partners may include:
- AppLovin
- Other advertising providers integrated in the future
- •Advertising providers may collect certain information such as device identifiers, IP address, app interaction data, and advertising performance data in order to provide and improve advertising services.
- •Some ads may be personalized depending on your device settings, region, and consent preferences.
- •Users in certain regions, including the European Economic Area (EEA), may be presented with consent options related to personalized advertising.
- •You can manage ad personalization through your device privacy settings.
6Subscriptions and Payments
- •Subscriptions may be offered through the Apple App Store and/or Google Play.
- •Payments are processed entirely by Apple and Google.
- •We do not directly store or process payment card information.
7Third-Party Services
We use trusted third-party services to operate and improve the App, including:
| Service | Purpose |
|---|---|
| Firebase | Authentication, analytics, crash reporting |
| MongoDB | Database storage |
| Render.com | Backend hosting |
| AssemblyAI | Temporary voice processing |
| MailerSend | Transactional emails |
| Cloudinary or Cloudflare R2 | Media delivery and storage |
| AppLovin | Advertising services |
These providers process information only as necessary to provide their services and operate under their own privacy policies.
8How We Use Your Information
We use collected information to:
9Data Retention
- •We retain personal information only as long as reasonably necessary to provide services and fulfill legal obligations.
- •When users delete their accounts, most associated personal data is deleted or anonymized within a reasonable period.
- •Certain technical or backup information may remain temporarily for security, legal, or fraud-prevention purposes.
10Account and Data Deletion
Users may request account deletion directly within the App or by contacting:
When an account is deleted, we will remove or anonymize personal information associated with the account, except where retention is legally required or necessary for legitimate security and fraud-prevention purposes.
Examples of deleted data may include:
- •User profile information
- •Authentication data
- •Learning progress data
Some limited technical backup data may persist temporarily before automatic deletion.
11Your Rights (GDPR)
Depending on your location, you may have the right to:
Requests may be sent to: support@talkzooa.com
12Data Security
- •We implement reasonable technical and organizational safeguards designed to protect user information.
- •However, no method of electronic storage or transmission is completely secure.
13International Data Transfers
- •Your information may be processed and stored on servers located outside your country of residence.
- •Where required, we implement appropriate safeguards for international data transfers.
14Changes to This Privacy Policy
- •We may update this Privacy Policy from time to time.
- •Updated versions will be posted within the App or on our website with a revised "Last Updated" date.
15Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
support@talkzooa.com